Coronavirus Update

To Our Valued Customers,

At CityWide Plumbing & Heating, the safety of our employees and customers is our number one priority, especially during the Coronavirus (COVID-19) pandemic.

We have been closely monitoring the progression of the virus and the impact on the day to day life of people on Vancouver Island, as well as closely following the advice and recommendations of the Public Health Agency of Canada as well as the BC Center for Disease Control.

We have followed their recommendations and have implemented numerous changes to how we handle providing you with the health and safety and quality services you deserve. For any maintenance, service and installation calls, we will be taking the following precautionary measures to ensure the safety of you and your household:

  • We can confirm that none of our technicians have travelled within the last few months.
  • Our technician will always wear new shoe covers and gloves before entering your property.
  • We are currently not scheduling appointments for “free quotes” to eliminate the amount of household visits.
  • We will not visit any property where any member of the family has travelled within the last month.

The latest coronavirus updates are available on the PHAC website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

We are committed to continuing to provide you with the highest level of service during this stressful time and I hope this gives you confidence in the actions CityWide Plumbing & Heating is taking on your behalf. We remain committed to providing you with safe, reliable and professional service.

Yours sincerely,

CityWide Plumbing & Heating

How to avoid water damage when you are away

The spring time is often a great time for people on Vancouver Island to get away for a well deserved vacation and rest and recharge. The last thing you want after a relaxing vacation is to come home and find a plumbing disaster waiting for you. Here are some helpful tips to help prevent any plumbing issues from happening while you are away.

Shut off the main water supply valve

It is always a good idea to shut off the main supply of water if you are planning on being away for an extended time. Doing this will help stop water from flowing through the pipes and supply lines inside your home, which goes a long way to preventing leaks that can cause major water damage if left unchecked. Even if you are not planning on going away on a vacation, it’s always good preventive maintenance to check the main shut off valve annually. If you notice the valve is no longer operating as it should, give an experienced plumber a call and have it replaced before you leave.

Individual Shut-Off Valves

It is not always feasible to shut off  your water supply while you are away. You may have sprinklers on a schedule or appliances needing water while you are away. Leaks and other issues can be stopped from happening by using the individual shut-off valves. Your kitchen and bathroom faucets should have hot and cold shut off valves. Your toilet will also have a shut-off valve. If you find that your supply lines don’t have shut-off valves or if they are stuck and you cannot close them, you should have a plumber repair or install new shut-off valves before you leave.

Fix any existing leaks

Small leaks often turn into major problems quickly if not addressed. That toilet that keeps running, or that kitchen faucet that is dripping will become a major plumbing repair if not looked at by a plumbing technician. Just because that minor plumbing leak may not cause problems right away, that water that is constantly dripping will cause your water bill to increase.

For more information about keeping your home safe from water damage and plumbing disasters, feel free to contact the plumbing specialists at CityWide Plumbing & Heating. You can also arrange to have a full inspection and repair of your home’s plumbing system before you leave on your next vacation.