To Our Valued Customers,

At CityWide Plumbing & Heating, the safety of our employees and customers is our number one priority, especially during the Coronavirus (COVID-19) pandemic.

We have been closely monitoring the progression of the virus and the impact on the day to day life of people on Vancouver Island, as well as closely following the advice and recommendations of the Public Health Agency of Canada as well as the BC Center for Disease Control.

We have followed their recommendations and have implemented numerous changes to how we handle providing you with the health and safety and quality services you deserve. For any maintenance, service and installation calls, we will be taking the following precautionary measures to ensure the safety of you and your household:

  • We can confirm that none of our technicians have travelled within the last few months.
  • Our technician will always wear new shoe covers and gloves before entering your property.
  • We are currently not scheduling appointments for “free quotes” to eliminate the amount of household visits.
  • We will not visit any property where any member of the family has travelled within the last month.

The latest coronavirus updates are available on the PHAC website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

We are committed to continuing to provide you with the highest level of service during this stressful time and I hope this gives you confidence in the actions CityWide Plumbing & Heating is taking on your behalf. We remain committed to providing you with safe, reliable and professional service.

Yours sincerely,

CityWide Plumbing & Heating