CityWide Plumbing truck

It can be a fairly daunting task to make an informed decision and choose the best plumber when there are a lot of options to choose from. Typically, consumers are looking to get the best quality work at a very reasonable price. So here are some things you should consider when choosing a plumber.

First Impressions Mean A Lot

Don’t underestimate first impressions! When are looking at a plumbers advertising or their website, it’s prudent to be leery of flashy discounts or gimmicks offering discounts. Often this is just a way to entice you to contact the business, and there can often be surprises waiting for you such as poor workmanship, hidden fees, etc. A professional website or ad that instead focuses on quality of work and the plumbing services offered should be more important than a $20 off coupon or the always famous “We Beat Anyone’s Price”.

When you make that first call to the plumbing company, were you greeted by a live person? And if you did get to talk to a live person were they actually able to answer your questions and assist you in a professional manner or did they just take your number and say someone will call you back? And finally, when the plumber arrives at your home or business, did they look clean and act in a professional manner?

At CityWide Plumbing, we welcome customers looking through our website, and should you call one of our locations on Vancouver Island, you will always be greeted by a trained technician who can assist you with your plumbing and heating needs. We pride ourselves on being professional and clean, and you book a service call we will give you the name of the technician who is going to help you. We use shoe covers and protective tarps/sheets to protect your homes contents, and once we complete our work, your technician will clean up behind him so your home is as clean as when we got there, if not cleaner!

Qualified Plumbing Technicians

Is the plumber doing the work in your home actually qualified to perform the work? At CityWide Plumbing, our plumbers are trained, certified and licensed, as well as bonded and insured. We are properly trained and licensed to do the repairs and installations we perform and have years of servicing customers on Vancouver Island under our belt.

Experience Counts

Finding a plumber with years of experience can make all the difference. CityWide Plumbing has been performing plumbing and heating repairs and installations on Vancouver Island for over 20 years. Our team collectively has over 140 years of experience completing a variety of plumbing projects, from small toilet installations to large commercial projects.

Surprises Suck

A good plumber should never predict the cost of a project without seeing it in person as every project is different. What this means is an estimate for plumbing work given over the phone may not be accurate. A professional plumbing company will come out and look at your problem, fully inspect and diagnose the problem and then provide an accurate price to complete the project. Once this is done, a customer is in the position to decide if they want to proceed and have the work completed. This is the way we do things at CityWide Plumbing.

Diagnostic Fees

A quality plumbing company is a busy company, so they may not always have the time to provide you with a free quote. So whether you decide to proceed with the plumbing work or not, it is fair to be charged a reasonable fee for the diagnosis.

Service Vehicles

A plumbers vehicle is their office. Every truck in our fleet not only is equipped with a fully qualified plumbing technician, but also hundreds of parts to complete most plumbing and heating projects. We also make sure that our plumbers have the latest tools, cleaning equipment and specialized equipment they need to perform their job.